We will warranty all products for all defects except vandalism, for 2 years from date of purchase.
Email us with a photo and description of the problem to firstname.lastname@example.org
We will replace the part or the complete product at no cost to you.
In depth version
We guarantee our Letterboxes and House Numbers will not rust, ever.
How can we say that?
They are made from aluminium.
Aluminium does not rust, but can sometimes weather and become dull. The aluminium material we use has a very high tech form of coating called PVDF protecting it.
Our products that have been installed at waterfront and beachside locations for over 10 years now, have no visible signs of deterioration.
We give a 2 year warranty on all products for defects.
What is a defect you ask?
A defect to us means that it arrives in a damaged state as a result of the freighting process, or it doesn’t work as it is intended upon arrival.
What happens if your product has a defect?
On the rare occasion that there is a problem, please email email@example.com as soon as possible, with a photo and description of the problem to help us identify what has happened.
If you need reassurance that we are real and that we will help you with the problem please give us a call on our Toll free number 1300 88 1211.
If there is a part that can be replaced we will ship it to you. If we cannot change the part we will replace the whole product including shipping it to you at no further cost to you.
We know the products intimately and we care about their look and function, they are designed and built by us in Australia at our Currumbin factory.
Understandably we do not cover damage inflicted by vandalism, but we will work with you to solve any vandalism issues at the least expense to you that we can manage.